SipSharks.com ("we," "us," or "our") values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. By accessing SipSharks.com, you agree to this Privacy Policy.
We collect the following types of information:
Personal Information: Name, email address, and payment details for account setup and subscription management.
Account Details: Username and subscription history.
Uploaded Data: PCAP files and metadata generated from analysis.
Analytics Data: Usage information collected via Google Analytics, including IP addresses, device details, and site interactions.
We use the information collected for the following purposes:
To provide, maintain, and improve our services.
To troubleshoot issues and provide customer support.
To analyze and improve service performance and user experience.
We only share your data in the following circumstances:
Legal Compliance: To comply with applicable laws, regulations, or legal requests.
Payment Processing: We use Stripe to securely process payment information. Your payment data is handled according to Stripe's privacy policies.
We do not share your information with any other third parties.
PCAP Files: Stored securely and automatically deleted 24 hours after upload.
Metadata: Retained indefinitely for service analysis and improvement.
Account Information: Retained until the account is deleted or as required by law.
As a user, you have the following rights:
Access and Data Copies: Request access to the personal information we hold about you.
Account and Data Deletion: Delete your account or request the removal of your data.
Opt-Out: Opt-out of specific communications, such as marketing emails.
To exercise these rights, contact us at [email protected].
We implement strong security measures to protect your information:
All data transfers are encrypted using OAuth protocols.
Payment information is securely handled by Stripe.
Regular security audits ensure your data remains secure.
Google Analytics: We use Google Analytics to collect website usage data to improve our services. Google Analytics may collect your IP address, device type, and site interactions. You can learn more about their privacy practices at Google’s Privacy Policy.
This Privacy Policy is governed by the laws of California, USA. If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected]